Package com.centraview.support.supportfacade

Examples of com.centraview.support.supportfacade.SupportFacade.closeTicket()

64
65
66
67
68
69
70
71
72
73
74
      SupportFacadeHome supFacadeHome = (SupportFacadeHome) CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome",
          "SupportFacade");
      SupportFacade supFacadeRemote = supFacadeHome.create();
      supFacadeRemote.setDataSource(dataSource);
      if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_CLOSE)) {
        supFacadeRemote.closeTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
      } else if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_OPEN)) {
        supFacadeRemote.reopenTicket(individualID, ticketID);
        request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_OPEN);
      }
View Full Code Here
99
100
101
102
103
104
105
106
107
108
109
      int ticketID = remote.addTicket(individualID, ticketVO);

      if (ticketID != 0) {
        int statusID = ticketVO.getStatusId();
        if (statusID == 2) {
          remote.closeTicket(individualID, ticketID);
          request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
        }
      }

      request.setAttribute("rowId", ticketID + "");
View Full Code Here
74
75
76
77
78
79
80
81
82
83
84
        // If the Status select was set to 2 (MAGIC NUMBER for closed) or
        // closeTicket=true was appended to the request then ...
        boolean closeTicket = ((statusID == 2) || (closeTicketParam != null && closeTicketParam.equals("true")));
        if (closeTicket) {
          ticketVO.setStatusId(2);
          remote.closeTicket(individualID, ticketID);
          request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
        }
      }

      if ((ticketForm.getManagerid() != null) || (ticketForm.getManagerid().length() != 0)) {
View Full Code Here
TOP
Copyright © 2018 www.massapi.com. All rights reserved.
All source code are property of their respective owners. Java is a trademark of Sun Microsystems, Inc and owned by ORACLE Inc. Contact coftware#gmail.com.