/*
* $RCSfile: EditTicketHandler.java,v $ $Revision: 1.2 $ $Date: 2005/08/05 19:25:55 $ - $Author: mcallist $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView. Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved. The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/
package com.centraview.support.ticket;
import java.util.Vector;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;
import org.apache.log4j.Logger;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import com.centraview.common.CVUtility;
import com.centraview.common.UserObject;
import com.centraview.contact.helper.CustomFieldVO;
import com.centraview.settings.Settings;
import com.centraview.support.supportfacade.SupportFacade;
import com.centraview.support.supportfacade.SupportFacadeHome;
public class EditTicketHandler extends org.apache.struts.action.Action {
private static Logger logger = Logger.getLogger(EditTicketHandler.class);
public static final String GLOBAL_FORWARD_failure = ".view.error";
public static final String FORWARD_editsavefile = ".view.support.ticket_detail";
String FORWARD_final = GLOBAL_FORWARD_failure;
public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws Exception
{
String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();
try {
HttpSession session = request.getSession();
UserObject userObject = (UserObject) session.getAttribute("userobject");
int individualID = userObject.getIndividualID();
TicketVO ticketVO = new TicketVO();
TicketForm ticketForm = (TicketForm) form;
SupportFacadeHome supportFacade = (SupportFacadeHome) CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome",
"SupportFacade");
SupportFacade remote = supportFacade.create();
remote.setDataSource(dataSource);
ticketVO.setId(Integer.parseInt(ticketForm.getId()));
ticketVO.setTitle(ticketForm.getSubject());
ticketVO.setDetail(ticketForm.getDetail());
ticketVO.setPriorityId(Integer.parseInt(ticketForm.getPriority()));
ticketVO.setStatusId(Integer.parseInt(ticketForm.getStatus()));
if (ticketForm.getId() != null) {
int ticketID = Integer.parseInt(ticketForm.getId());
int statusID = ticketVO.getStatusId();
String closeTicketParam = request.getParameter("closeTicket");
// If the Status select was set to 2 (MAGIC NUMBER for closed) or
// closeTicket=true was appended to the request then ...
boolean closeTicket = ((statusID == 2) || (closeTicketParam != null && closeTicketParam.equals("true")));
if (closeTicket) {
ticketVO.setStatusId(2);
remote.closeTicket(individualID, ticketID);
request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
}
}
if ((ticketForm.getManagerid() != null) || (ticketForm.getManagerid().length() != 0)) {
if (!(ticketForm.getManagerid().equals(""))) {
ticketVO.setManagerId(Integer.parseInt(ticketForm.getManagerid()));
}
}
if ((ticketForm.getAssignedtoid() != null) || (ticketForm.getAssignedtoid().length() != 0)) {
if (!(ticketForm.getAssignedtoid().equals(""))) {
ticketVO.setAssignedToId(Integer.parseInt(ticketForm.getAssignedtoid()));
}
}
if ((ticketForm.getEntityid() != null) || (ticketForm.getEntityid().length() != 0)) {
if (!(ticketForm.getEntityid().equals(""))) {
ticketVO.setRefEntityId(Integer.parseInt(ticketForm.getEntityid()));
}
}
if ((ticketForm.getContactid() != null) || (ticketForm.getContactid().length() != 0)) {
if (!(ticketForm.getContactid().equals(""))) {
ticketVO.setRefIndividualId(Integer.parseInt(ticketForm.getContactid()));
}
}
ticketVO.setModifiedBy(individualID);
ticketVO.setCustomField(getCustomFieldVO(request));
String operationType = request.getParameter("TYPEOFOPERATION");
if (operationType.equalsIgnoreCase("EDIT")) {
remote.updateTicket(individualID, ticketVO);
} else if (operationType.equalsIgnoreCase("DUPLICATE")) {
remote.duplicateTicket(individualID, ticketVO);
}
FORWARD_final = FORWARD_editsavefile;
String closeornew = request.getParameter("closeornew");
if (closeornew.equals("close")) {
FORWARD_final = "closeWindow";
} else if (closeornew.equals("new")) {
ticketForm.setSubject("");
ticketForm.setDetail("");
ticketForm.setEntityname("");
ticketForm.setAssignedto("");
ticketForm.setContact("");
ticketForm.setManagername("");
FORWARD_final = ".view.support.new_ticket";
}
request.setAttribute("refreshWindow", "true");
} catch (Exception e) {
logger.error("[execute]: Exception", e);
FORWARD_final = GLOBAL_FORWARD_failure;
}
return mapping.findForward(FORWARD_final);
}
public Vector getCustomFieldVO(HttpServletRequest request)
{
Vector vec = new Vector();
String sizeOfCustomField = request.getParameter("sizeOfCustomField");
int endCount = 4;
// For the Ticket Module. We must have to Set all the Custom Fields.
// Collecting the Number of CustomFields.
if (sizeOfCustomField != null && !(sizeOfCustomField.equals(""))) {
endCount = Integer.parseInt(sizeOfCustomField);
}
for (int i = 1; i < endCount; i++) {
String fieldid = request.getParameter("fieldid" + i);
String fieldType = request.getParameter("fieldType" + i);
String textValue = request.getParameter("text" + i);
if (fieldid == null) {
fieldid = "0";
}
int intfieldId = Integer.parseInt(fieldid);
CustomFieldVO cfvo = new CustomFieldVO();
cfvo.setFieldID(intfieldId);
cfvo.setFieldType(fieldType);
cfvo.setValue(textValue);
if (intfieldId != 0) {
vec.add(cfvo);
}
}
return vec;
} // end getCustomFieldVO() method
} // end class definition