/*
* $RCSfile: OCActionHandler.java,v $ $Revision: 1.2 $ $Date: 2005/08/05 19:25:55 $ - $Author: mcallist $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView. Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved. The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/
package com.centraview.support.ticket;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;
import org.apache.log4j.Logger;
import org.apache.struts.action.Action;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import com.centraview.common.CVUtility;
import com.centraview.common.UserObject;
import com.centraview.settings.Settings;
import com.centraview.support.supportfacade.SupportFacade;
import com.centraview.support.supportfacade.SupportFacadeHome;
/**
* This Struts Action handler is used to close or re-open a support ticket. It
* is linked to the "Close" or "Re-open" button at the top of the ticket details
* screen.
* @author CentraView, LLC.
*/
public class OCActionHandler extends Action {
private static Logger logger = Logger.getLogger(OCActionHandler.class);
public static final String GLOBAL_FORWARD_failure = "failure";
private static String FORWARD_final = GLOBAL_FORWARD_failure;
/**
* Serves as the handler for the Ticket detail screen "Close Ticket" and
* "Re-open Ticket" buttons
*/
public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws Exception
{
String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();
try {
HttpSession session = request.getSession();
UserObject userObject = (UserObject) session.getAttribute("userobject");
int individualID = userObject.getIndividualID();
String ticketStatus = request.getParameter("closeorreopen");
int ticketID = Integer.parseInt(request.getParameter("ticketID"));
SupportFacadeHome supFacadeHome = (SupportFacadeHome) CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome",
"SupportFacade");
SupportFacade supFacadeRemote = supFacadeHome.create();
supFacadeRemote.setDataSource(dataSource);
if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_CLOSE)) {
supFacadeRemote.closeTicket(individualID, ticketID);
request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_CLOSE);
} else if (ticketStatus.equals(TicketConstantKeys.TK_OCSTATUS_OPEN)) {
supFacadeRemote.reopenTicket(individualID, ticketID);
request.setAttribute("OCStatus", TicketConstantKeys.TK_OCSTATUS_OPEN);
}
request.setAttribute("ticketID", new Integer(ticketID));
request.setAttribute("refreshWindow", "true");
FORWARD_final = ".view.support.ticket_detail";
} catch (Exception e) {
logger.error("[execute]: Exception", e);
FORWARD_final = GLOBAL_FORWARD_failure;
} // end try block
return mapping.findForward(FORWARD_final);
} // end execute() method
}