AuthorizationLocalHome authHome=(AuthorizationLocalHome)ic.lookup("local/Authorization");
AuthorizationLocal authRemote=(AuthorizationLocal)authHome.create();
authRemote.setDataSource(this.dataSource);
// get the Default Error Message Template for the Support replying emails
EmailSettingsLocalHome emailSettingsHome=(EmailSettingsLocalHome)ic.lookup("local/EmailSettings");
EmailSettingsLocal emailSettingsRemote=(EmailSettingsLocal)emailSettingsHome.create();
emailSettingsRemote.setDataSource(this.dataSource);
// Its a predefined Template for the replying message for the newly created Ticket
EmailTemplateForm ticketTemplateForm = emailSettingsRemote.getEmailTemplate(AdministrationConstantKeys.EMAIL_TEMPLATE_SUPPORTTICKET);