Package com.centraview.support.ticket

Examples of com.centraview.support.ticket.TicketLocalHome.create()

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  {
    try {

      InitialContext ic = CVUtility.getInitialContext();
      TicketLocalHome home = (TicketLocalHome) ic.lookup("local/Ticket");
      TicketLocal remote = home.create();
      remote.setDataSource(this.dataSource);
      remote.closeTicket(userId, ticketId);
    } catch (Exception e) {
      logger.error("[closeTicket]: Exception", e);
    }
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  public void reopenTicket(int userId, int ticketId)
  {
    try {
      InitialContext ic = CVUtility.getInitialContext();
      TicketLocalHome home = (TicketLocalHome) ic.lookup("local/Ticket");
      TicketLocal remote = home.create();
      remote.setDataSource(this.dataSource);
      remote.reopenTicket(userId, ticketId);
    } catch (Exception e) {
      logger.error("[reopenTicket]: Exception", e);   
    }
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  {
    String ticketSubject = "";
    try {
      InitialContext ic = CVUtility.getInitialContext();
      TicketLocalHome home = (TicketLocalHome) ic.lookup("local/Ticket");
      TicketLocal remote = home.create();
      remote.setDataSource(this.dataSource);
      ticketSubject = remote.getTicketName(TicketID);
    } catch (Exception e) {
      logger.error("[getTicketName]: Exception", e);
    }
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  {
    try {
      InitialContext ic = CVUtility.getInitialContext();

      TicketLocalHome ticketHome = (TicketLocalHome)ic.lookup("local/Ticket");
      TicketLocal ticketRemote = (TicketLocal) ticketHome.create();
      ticketRemote.setDataSource(this.dataSource);

      // Used for getting the Default Owner ID.
      AppSettingsLocalHome appHome=(AppSettingsLocalHome)ic.lookup("local/AppSettings");
      AppSettingsLocal appRemote=(AppSettingsLocal)appHome.create();
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              break;
            case 39: // Ticket - from module table
              try
              {
                TicketLocalHome home = (TicketLocalHome)ic.lookup("local/Ticket");
                TicketLocal remote = home.create();
                remote.setDataSource(this.dataSource);
                String ticketSubject = remote.getTicketName(linkId);
                flvo.setRelatedFieldID(linkId);
                flvo.setRelatedFieldValue(ticketSubject);
                flvo.setRelatedTypeID(39);
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