/**
* $RCSfile$
* $Revision: 19303 $
* $Date: 2005-07-14 10:43:49 -0700 (Thu, 14 Jul 2005) $
*
* Copyright (C) 2004-2008 Jive Software. All rights reserved.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.openfire.fastpath.providers;
import java.sql.Connection;
import java.sql.PreparedStatement;
import java.sql.ResultSet;
import org.dom4j.Element;
import org.jivesoftware.database.DbConnectionManager;
import org.jivesoftware.xmpp.workgroup.AgentNotFoundException;
import org.jivesoftware.xmpp.workgroup.AgentSession;
import org.jivesoftware.xmpp.workgroup.Workgroup;
import org.jivesoftware.xmpp.workgroup.WorkgroupProvider;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.xmpp.packet.IQ;
import org.xmpp.packet.PacketError;
/**
* ChatNotes is responsible for the setting and retrieval off Chat Notes. Each chat note
* is tied directly to a chat session within Live Assistant.
*/
public class ChatNotes implements WorkgroupProvider {
private static final Logger Log = LoggerFactory.getLogger(ChatNotes.class);
private static final String GET_NOTES = "SELECT notes FROM fpSession WHERE sessionID=?";
private static final String SET_NOTES = "UPDATE fpSession SET notes=? WHERE sessionID=?";
/**
* Updates a note within Live Assistant Database (jlaSession table)
*
* @param sessionID the chat sessionID associated with this note.
* @param note the note itself.
*/
public void appendNote(String sessionID, String note) {
Connection con;
PreparedStatement pstmt = null;
try {
con = DbConnectionManager.getConnection();
try {
pstmt = con.prepareStatement(SET_NOTES);
DbConnectionManager.setLargeTextField(pstmt, 1, note);
pstmt.setString(2, sessionID);
pstmt.executeUpdate();
}
catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
finally {
DbConnectionManager.closeConnection(pstmt, con);
}
}
catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
}
/**
* Retrieves a note from the Live Assistant Database. (jlaSession table)
*
* @param sessionID the sessionID that the note is mapped to.
* @return the note found. If no note is found, null will be returned.
*/
public String getNotes(String sessionID) {
String notes = null;
Connection con = null;
PreparedStatement pstmt = null;
ResultSet rs = null;
try {
con = DbConnectionManager.getConnection();
pstmt = con.prepareStatement(GET_NOTES);
pstmt.setString(1, sessionID);
rs = pstmt.executeQuery();
if (rs.next()) {
notes = DbConnectionManager.getLargeTextField(rs, 1);
}
}
catch (Exception ex) {
Log.error(ex.getMessage(), ex);
}
finally {
DbConnectionManager.closeConnection(rs, pstmt, con);
}
return notes;
}
/**
* Retrieves note from Fastpath.
*
* @param packet the associated IQ Packet.
* @param workgroup the workgroup the request came from.
* @param sessionID the sessionID the note is mapped to.
*/
public void sendNotesPacket(IQ packet, Workgroup workgroup, String sessionID) {
IQ reply = IQ.createResultIQ(packet);
// Retrieve the web chat setting.
String notes = getNotes(sessionID);
if (notes == null) {
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
workgroup.send(reply);
return;
}
Element note = reply.setChildElement("chat-notes", "http://jivesoftware.com/protocol/workgroup");
note.addElement("sessionID").setText(sessionID);
note.addElement("text").setText(notes);
workgroup.send(reply);
}
public boolean handleGet(IQ packet) {
return hasChatNotesNames(packet);
}
public boolean handleSet(IQ packet) {
return hasChatNotesNames(packet);
}
public void executeGet(IQ packet, Workgroup workgroup) {
IQ reply;
Element iq = packet.getChildElement();
// Verify that an agent is requesting this information.
try {
AgentSession agentSession = workgroup.getAgentManager().getAgentSession(packet.getFrom());
if (agentSession != null) {
String sessionID = iq.element("sessionID").getTextTrim();
sendNotesPacket(packet, workgroup, sessionID);
}
else {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
workgroup.send(reply);
}
}
catch (AgentNotFoundException e) {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
workgroup.send(reply);
}
}
public void executeSet(IQ packet, Workgroup workgroup) {
IQ reply;
Element iq = packet.getChildElement();
try {
// Verify that an agent is requesting this information.
AgentSession agentSession = workgroup.getAgentManager().getAgentSession(packet.getFrom());
if (agentSession != null) {
String sessionID = iq.element("sessionID").getTextTrim();
Element notes = iq.element("notes");
String noteText = notes.getTextTrim();
appendNote(sessionID, noteText);
reply = IQ.createResultIQ(packet);
}
else {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
}
}
catch (AgentNotFoundException e) {
reply = IQ.createResultIQ(packet);
reply.setChildElement(packet.getChildElement().createCopy());
reply.setError(new PacketError(PacketError.Condition.item_not_found));
}
workgroup.send(reply);
}
private boolean hasChatNotesNames(IQ packet) {
Element iq = packet.getChildElement();
String name = iq.getName();
return "chat-notes".equals(name);
}
}