Package com.centraview.support.ticket

Source Code of com.centraview.support.ticket.ViewEditThreadHandler

/*
* $RCSfile: ViewEditThreadHandler.java,v $    $Revision: 1.2 $  $Date: 2005/08/10 13:05:47 $ - $Author: mcallist $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView.  Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved.  The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/

package com.centraview.support.ticket;

import java.util.Collection;
import java.util.Iterator;

import javax.servlet.ServletException;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;

import org.apache.log4j.Logger;
import org.apache.struts.action.Action;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import org.apache.struts.action.DynaActionForm;

import com.centraview.common.CVUtility;
import com.centraview.common.UserObject;
import com.centraview.contact.entity.EntityVO;
import com.centraview.contact.helper.AddressVO;
import com.centraview.contact.helper.MethodOfContactVO;
import com.centraview.settings.Settings;
import com.centraview.support.supportfacade.SupportFacade;
import com.centraview.support.supportfacade.SupportFacadeHome;

/**
* This handler is used to view edit thread entry.
*/
public class ViewEditThreadHandler extends Action {
  private static Logger logger = Logger.getLogger(ViewEditThreadHandler.class);
  public static final String GLOBAL_FORWARD_failure = "failure";
  private static final String FORWARD_vieweditthread = ".view.support.thread_detail";
  private static String FORWARD_final = GLOBAL_FORWARD_failure;

  public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws Exception
  {
    String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();

    try {
      request.setAttribute("action", "view");
      HttpSession session = request.getSession();
      UserObject userObject = (UserObject) session.getAttribute("userobject");
      int individualID = userObject.getIndividualID();

      SupportFacadeHome sfh = (SupportFacadeHome) CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
      SupportFacade remote = sfh.create();
      remote.setDataSource(dataSource);

      ThreadVO tVO = null;

      if (request.getParameter("rowId") != null) {
        tVO = remote.getThread(individualID, Integer.parseInt(request.getParameter("rowId")));
      } else {
        tVO = remote.getThread(individualID, Integer.parseInt(request.getAttribute("rowId").toString()));
      }

      TicketVO ticketVO = remote.getTicketBasicRelations(individualID, tVO.getTicketId());
      TicketForm ticketForm = new TicketForm();
      ticketForm.setSubject(ticketVO.getTitle());
      ticketForm.setDetail(ticketVO.getDetail());
      ticketForm.setId(new Integer(ticketVO.getId()).toString());
      ticketForm.setEntityid(new Integer(ticketVO.getRefEntityId()).toString());
      ticketForm.setContactid(new Integer(ticketVO.getRefIndividualId()).toString());
      ticketForm.setContact(ticketVO.getRefIndividualName());

      EntityVO entityVO = ticketVO.getEntityVO();

      if (entityVO != null) {
        String entityName = entityVO.getName();
        ticketForm.setEntityname(entityName);
        Collection mocList = entityVO.getMOC();

        AddressVO primaryAdd = entityVO.getPrimaryAddress();

        if (primaryAdd != null) {
          String address = "";
          if (primaryAdd.getStreet1() != null && !primaryAdd.getStreet1().equals("")) {
            address += primaryAdd.getStreet1();
          }
          if (primaryAdd.getStreet2() != null && !primaryAdd.getStreet2().equals("")) {
            address += ", " + primaryAdd.getStreet2() + "\n";
          } else {
            address += "\n";
          }
          if (primaryAdd.getCity() != null && !primaryAdd.getCity().equals("")) {
            address += primaryAdd.getCity();
          }
          if (primaryAdd.getStateName() != null && !primaryAdd.getStateName().equals("")) {
            address += ", " + primaryAdd.getStateName();
          }
          if (primaryAdd.getZip() != null && !primaryAdd.getZip().equals("")) {
            address += " " + primaryAdd.getZip();
          }
          if (primaryAdd.getCountryName() != null && !primaryAdd.getCountryName().equals("")) {
            address += ", " + primaryAdd.getCountryName();
          }
          ticketForm.setAddress(address);
          if (primaryAdd.getWebsite() != null) {
            ticketForm.setWebsite(primaryAdd.getWebsite());
          }
        }

        Iterator iterator = mocList.iterator();
        while (iterator.hasNext()) {
          MethodOfContactVO moc = (MethodOfContactVO) iterator.next();
          if (moc.getMocType() == 1 && moc.getIsPrimary().equalsIgnoreCase("YES")) {
            ticketForm.setEmail(moc.getContent());
          } else if (moc.getMocType() == 4) {
            ticketForm.setPhone(moc.getContent());
          }
        }
      }
      request.setAttribute("ticketform", ticketForm);
      DynaActionForm dynaForm = (DynaActionForm) form;
      dynaForm.set("threadid", new Integer(tVO.getId()).toString());
      dynaForm.set("ticketnumber", new Integer(ticketVO.getId()).toString());
      dynaForm.set("title", tVO.getTitle());
      dynaForm.set("threaddetail", tVO.getDetail());
      dynaForm.set("priority", new Integer(tVO.getPriorityId()).toString());
      dynaForm.set("createdby", tVO.getCreatedByVO().getFirstName() + " " + tVO.getCreatedByVO().getLastName());
      dynaForm.set("createdbyid", new Integer(tVO.getCreatedBy()).toString());
      dynaForm.set("createddate", tVO.getCreatedOn().toString());

      if (tVO.getModifiedOn() != null) {
        dynaForm.set("modifieddate", tVO.getModifiedOn().toString());
      }
      FORWARD_final = FORWARD_vieweditthread;
    } catch (Exception e) {
      logger.error("[execute]: Exception", e);
      throw new ServletException(e);
    }
    return mapping.findForward(FORWARD_final);
  }
}
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