/*
* $RCSfile: ViewKbHandler.java,v $ $Revision: 1.2 $ $Date: 2005/09/07 19:38:08 $ - $Author: mcallist $
*
* The contents of this file are subject to the Open Software License
* Version 2.1 (the "License"); you may not use this file except in
* compliance with the License. You may obtain a copy of the License at
* http://www.centraview.com/opensource/license.html
*
* Software distributed under the License is distributed on an "AS IS"
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See the
* License for the specific language governing rights and limitations
* under the License.
*
* The Original Code is: CentraView Open Source.
*
* The developer of the Original Code is CentraView. Portions of the
* Original Code created by CentraView are Copyright (c) 2004 CentraView,
* LLC; All Rights Reserved. The terms "CentraView" and the CentraView
* logos are trademarks and service marks of CentraView, LLC.
*/
package com.centraview.customer.support;
import java.util.ArrayList;
import javax.servlet.ServletException;
import javax.servlet.http.HttpServletRequest;
import javax.servlet.http.HttpServletResponse;
import javax.servlet.http.HttpSession;
import org.apache.struts.action.Action;
import org.apache.struts.action.ActionErrors;
import org.apache.struts.action.ActionForm;
import org.apache.struts.action.ActionForward;
import org.apache.struts.action.ActionMapping;
import org.apache.struts.action.ActionMessage;
import org.apache.struts.action.ActionMessages;
import org.apache.struts.action.DynaActionForm;
import com.centraview.common.CVUtility;
import com.centraview.common.UserObject;
import com.centraview.common.menu.MenuBean;
import com.centraview.common.menu.MenuItem;
import com.centraview.settings.Settings;
import com.centraview.support.knowledgebase.KnowledgeVO;
import com.centraview.support.supportfacade.SupportFacade;
import com.centraview.support.supportfacade.SupportFacadeHome;
/**
* Handles the request for the Customer View kb Details
* screen. Displays kb only, no modification allowed.
*/
public class ViewKbHandler extends Action
{
public ActionForward execute(ActionMapping mapping, ActionForm form, HttpServletRequest request, HttpServletResponse response) throws ServletException
{
String dataSource = Settings.getInstance().getSiteInfo(CVUtility.getHostName(super.getServlet().getServletContext())).getDataSource();
String forward = "customerKbDetail";
// set up the left nav menu
ArrayList menuList = new ArrayList();
menuList.add(new MenuItem("Tickets", "TicketList.do", false));
menuList.add(new MenuItem("FAQ", "FAQList.do", false));
menuList.add(new MenuItem("Knowledgebase", "KBList.do", true));
request.setAttribute("cvMenu", new MenuBean("Support", menuList));
HttpSession session = request.getSession();
UserObject userObject = (UserObject)session.getAttribute("userobject");
int individualID = userObject.getIndividualID(); // logged in user
int entityID = userObject.getEntityId(); // entityID of the logged-in user's entity
ActionErrors allErrors = new ActionErrors();
// "customerKbForm", defined in cv-struts-config.xml
DynaActionForm kbForm = (DynaActionForm)form;
try
{
// get the kb ID from the form bean
Integer formKbID = (Integer)kbForm.get("kbID");
// create an int to hold the kb ID value
int kbID = 0;
// now, check the kb ID on the form...
if (formKbID == null)
{
// if kb ID is not set on the form, then there is
// no point in continuing forward. Show the user an
// error and quit.
allErrors.add(ActionMessages.GLOBAL_MESSAGE, new ActionMessage("error.general.requiredField", "Knowledgebase ID"));
return(mapping.findForward(forward));
}else{
// if kb ID is set on the form properly, then set
// the int representation for use in the code below
kbID = formKbID.intValue();
}
SupportFacadeHome supportFacade = (SupportFacadeHome)CVUtility.getHomeObject("com.centraview.support.supportfacade.SupportFacadeHome", "SupportFacade");
SupportFacade remote = (SupportFacade)supportFacade.create();
remote.setDataSource(dataSource);
KnowledgeVO kbVO = remote.getKB(individualID, kbID);
kbForm.set("title", kbVO.getTitle());
kbForm.set("detail", kbVO.getDetail());
System.out.println("\n\n\nkbForm = [" + kbForm + "]\n\n\n");
}catch(Exception e){
System.out.println("[Exception][CV ViewEventHandler] Exception thrown in execute(): " + e);
}
return(mapping.findForward(forward));
} // end execute() method
} // end class definition